Refund policy

Return requests must be received within 14 days after receiving your item. Returned items must be received within days after receiving your item. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tidewatertailspetgear@gmail.com. If your return is accepted, you will be provided with the return address. You are responsible for return shipping costs.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at tidewatertailspetgear@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products, such as special orders, customizations, or personalized items, cannot be returned. Please get in touch if you have questions or concerns about your specific item. 

Shipping costs are non-refundable. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded your original purchase price, minus any shipping costs paid, on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. If more than 15 business days have passed since we’ve approved your return, please contact us at tidewatertailspetgear@gmail.com.